Delivery Information

We deliver oders to the following Countries:

  • Qatar

Once you have placed your order, we will process the order and then delivery

Personal Information Collected

We only collect personal information necessary for the operation of our business. The personal information we collect includes the following:

When you receive your delivery, please check your order carefully before signing the delivery note. Your products should be delivered to you in perfect condition. You have the right to refuse the items if they show any signs of damage.

Deliveries are made with respect to our shipping policy. Please read our shipping policy for more information.

Please allow up to 7 days for delivery if you are located outside major city limits. Delivery charges may apply outside major city limits.

We use an external transportation service for our deliveries. If your order is delayed or incomplete, kindly contact us and we will correct this as a matter of urgency.

Multiple shipments may result in multiple postings to the cardholder's monthly statement.

Returns

While placing your order, please make sure the dimensions you choose are correct. It is recommended you measure your bed frame to avoid any disappointment

Once an order is placed, it can only be canceled on the same day of the order over email or phone. No cancelation will be accepted afterward as all products are made to order, and we do not keep stock.

Returned goods on delivery will be taken back by the same delivery team (in case the goods are damaged).

The full details for every product are mentioned in the description of that product. Please make sure you choose the right product with the right specifications for the best of your comfort, as the mattresses are made to order, hence we do not accept returns for other reasons than the goods being damaged on delivery.

Refunds

Refunds will be processes only through the original mode of payment.

Damages and Defects

Products are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product.

Buyer expressly acknowledges that the Seller selling the defective Product will be responsible to Buyer for any claims that Buyer may have in relation to such defective Product and boltsandtoolsonline.com shall not in any manner be held liable for the same.